Materjalid
Korduma kippuvad küsimused
Tellimused ja ostud
Kuidas saan tellimust tühistada või muuta?
Kuidas saan tellimust tühistada või muuta?
Mõistame, et vigu juhtub. Kui teil on vaja muuta oma tellimuse infot, näiteks tarneaadressi või kontaktnumbrit, võtke esimesel võimalusel ühendust meie klienditeenindusega.
Siin on, mida saate teha:
- Võtke ühendust meie klienditeenindusega e-posti aadressil või kontaktivormi kaudu
- Hoidke tellimuse number valmis, kui võtate ühendust klienditeenindusega
Kuidas saan oma tellimust jälgida?
Kuidas saan oma tellimust jälgida?
Saate oma tellimust jälgida, kontrollides saatmise kinnituse e-kirja, mis sisaldab jälgimisnumbrit ja linki kullerfirma veebisaidile.
Mis saab siis, kui minu tellimusega on probleem?
Mis saab siis, kui minu tellimusega on probleem?
Kui teie tellimusega on probleem, võtke esimesel võimalusel ühendust meie klienditeenindusega. Meiega saate ühendust e-posti, telefoni või meie veebisaidil oleva kontaktivormi kaudu. Palun lisage oma tellimuse number ja lühike probleemi kirjeldus, et saaksime teid kiiresti aidata.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
